USCIS Contact Details:
National Customer Service Center Phone: 1-800-375-5283

TDD for the hearing impaired: 1-800-767-1833

Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Citizenship and Immigration Services (USCIS). If you are outside the United States, contact your local embassy or consulate. For US Department of State, please click here.
  • Service is available in English and Spanish.
  • To view hours of operation, services offered and emergency request information, please click here:  National Customer Service Center.

InfoPass - Make an Appointment

To schedule an appointment at a Field Office to speak with an Immigration Information Officer to have your questions answered, see the "INFOPASS - Make an Appointment" link.

My Case Status

To find out the status of your case or to sign up to receive automatic case status updates, see the "My Case Status" link.

Call the National Customer Service Center toll-free number if:

  • It has been more than 30 days and you have not received a receipt
  • You have noticed an error on any documentation
  • Your case is outside current processing times. To check current processing times, see the "Check Processing Times" link.

USCIS Service Centers

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at [email protected].


  • You may order individual forms by calling our forms phone line at 1-800-870-3676.
  • Forms may be ordered directly from this website and mailed to your home. See the "Forms by Mail" link.
  • Bulk form orders, such as large quantity orders for attorneys or community organizations, etc. must be processed through the Government Printing Office (GPO) at 202-512-1800 or online.


If you have a technical issue or request, please call the USCIS National Customer Service Center at 1-800-375-5283 or 1-800-767-1833 (TDD for the hearing impaired).
If you have a suggestion to improve USCIS ELIS, please email your feedback to [email protected]. Please do not send specific case or account related questions.

Military Help Line: 1-877-CIS-4MIL (1-877-247-4645)

Members of the military and their families may call to receive assistance with immigration-related questions.

Offices Outside of the U.S.

USCIS international field offices are located at 28 U.S. Embassies and Consulates in 25 countries and cover a global jurisdiction.  The global jurisdiction is divided into three Districts:  Bangkok, Mexico, and Rome.  You can find information on all district and field offices at

Customers in Canada:

The Mexico City Field Office has jurisdiction over immigration matters in Canada (except form I-601 waivers).  Canadian customers may inquire about general immigration information at [email protected].

External Stakeholders

The Public Engagement Program engages external stakeholder groups to build collaborative relationships so that customers can be better informed, and so that issues and/or concerns can be raised and addressed. If you would like to contact the HQ Public Engagement program or a Community Relations Officer in your area, please use the following email addresses:
See also the Contact a Community Relations Officer page.   For more information on Public Engagement, please click here.


To speak with a USCIS spokesperson regarding a media inquiry, please see our state-specific media contacts Web page. (Please note these numbers are for members of the press only. If you have an inquiry about your case or an immigration benefit, please contact the USCIS National Customer Service Center at 1-800-375-5283).

USCIS Office of Legislative Affairs

The OLA team serves as principal point of coordination to Congress regarding USCIS operations and policies. Members of Congress and their staff may visit to learn more about the OLA program and resources available to Congress.


If you would like more information or have questions about E-Verify or Form I-9, please call E-Verify Customer Support at 1-888-464-4218 or send an email to: [email protected].

Immigrant Investor Regional Centers (Employment-Based Immigration: Fifth Preference EB-5)

Use [email protected] for inquiries specific to the Immigrant Investor Regional Centers program.  See the "EB-5 Inquiries" link for details on the types of questions to send to this email box.


For questions about adoptions from Hague Convention countries, please call 1-877-424-8374 or send an e-mail to [email protected].
For questions about non-Hague adoption cases, please e-mail: [email protected].

USCIS Ombudsman Liaison

The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office.  The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service.

To help improve customer service, they seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you.  Email the Ombudsman Liaison Unit at [email protected]. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, they cannot post any inquiries online if they have case-specific or personal information in them.

Genealogy Requests

Questions about the USCIS Genealogy program may be sent to [email protected].
For more information on the USCIS Genealogy program or to make a request online, see the "Make a Genealogy Request" link.

USCIS Historical Reference Library

The USCIS Historical Reference Library is located at:
111 Massachusetts Avenue NW
First Floor (MS 2180)
Washington DC 20529-2180
The Library is open to non-USCIS researchers by appointment only. For a research appointment or other assistance, please email [email protected].

Freedom of Information

USCIS Freedom of Information Act (FOIA) and Privacy Act (PA) Contact:
U.S. Citizenship and Immigration Services
National Records Center, FOIA/PA Office
P. O. Box 648010
Lee's Summit, MO 64064-8010
Fax: 816-350-5785
[email protected]

Report USCIS Employee Misconduct

Anyone with knowledge or suspicion of criminal violations, misconduct, wasteful activities or allegations of civil rights or civil liberties abuse by a USCIS employee should report specific information such as date, time and location of the incident, the specific nature of the alleged misconduct, and the name(s) of employee(s) involved, to the DHS Office of the Inspector General (OIG) by any of the following ways:
Or by mail at the following address (please use ONLY for DHS OIG correspondence):

Department of Homeland Security
Attn: Office of the Inspector General Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, D.C. 20528

Also  see "Report USCIS Employee Misconduct" link.

Website Feedback

If you would like to provide feedback on website, please send email to [email protected]. Para espaƱol [email protected]

Do not send information about specific cases to this address. They only accept website-related comments.
Although they will read every email message within two business days, due to the number of messages, they may not respond to each message they receive.

Requesting Accommodations for Disabilities

USCIS is committed to providing customers with disabilities the same access to our programs, activities and facilities as customers without disabilities by providing reasonable accommodations to customers with disabilities.

Mailing Address Format for USCIS National Capitol Region Offices

For mailing addresses of USCIS Headquarters offices, the Washington District Office and Arlington Asylum Office, please click here.

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